Cancellation and Refund Policy

Last updated: 12/8/2025

1. Order Cancellation

Important Notice:

Orders can only be cancelled before printing begins. Once printing starts, cancellation is not possible due to material consumption.

Cancellation Timeframes:

  • Before Processing: Full refund available
  • During Processing: No cancellation possible
  • After Completion: No cancellation possible

2. Refund Eligibility

✅ Eligible for Refund

  • • Order cancelled before processing
  • • Technical issues on our end
  • • Service unavailability
  • • Payment processing errors

❌ Not Eligible for Refund

  • • Order already processed
  • • Customer changed mind after processing
  • • Incorrect file uploaded by customer
  • • Customer not available for pickup

3. Refund Process

Step-by-Step Refund Process:

  1. Request Submission: Contact us via email or phone with order details
  2. Verification: We verify the order status and eligibility
  3. Approval: If eligible, refund is approved within 24 hours
  4. Processing: Refund processed through Razorpay
  5. Completion: Amount credited to original payment method

Refund Timeline: Refunds are typically processed within 3-7 business days, depending on your bank's processing time.

4. Refund Methods

Refund Method:

Refunds are processed to the original payment method used for the transaction.

  • Credit/Debit Cards: Refunded to the same card
  • UPI: Refunded to the same UPI ID
  • Net Banking: Refunded to the same bank account
  • Digital Wallets: Refunded to the same wallet

5. Partial Refunds

Partial refunds may be available in specific circumstances:

  • Service partially completed due to technical issues
  • Partial order cancellation (multiple items)
  • Quality issues with partial order

6. Quality Issues

If you receive a printout with quality issues:

  • Contact us within 24 hours of pickup
  • Provide photos of the quality issues
  • We will reprint at no additional cost
  • Full refund if reprint is not possible

7. Contact for Cancellation/Refund

To request cancellation or refund:

  • Email: support@funprinting.com
  • Phone: +91 98765 43210
  • Business Hours: Mon-Sat 9AM-6PM

Required Information: Please provide your order ID, name, phone number, and reason for cancellation/refund.

8. Dispute Resolution

If you disagree with our refund decision:

  1. Contact our customer service team
  2. Provide detailed explanation and evidence
  3. We will review and respond within 48 hours
  4. If unresolved, escalate to management

9. Policy Updates

This cancellation and refund policy may be updated from time to time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any modifications.

10. Legal Compliance

This policy complies with Indian consumer protection laws and Razorpay's requirements. We are committed to fair and transparent refund practices.

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